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Orders
Below are some of are common questions about orders
How do I make a purchase?
Making a purchase is easy! Just follow these simple steps:
1. **Browse our products** and select the ones you’d like to buy.
2. **Add them to your cart** by clicking the "Add to Cart" button.
3. When you’re ready, click on the **cart icon** and review your items.
4. **Proceed to checkout** by entering your shipping information and payment details.
5. Finally, **place your order**, and you’ll receive a confirmation email!
And that’s it! Your skin is about to thank you. ✨
How do I know if my order is confirmed?
Once you place your order, you’ll receive an email confirmation with all the details, including your order number and estimated delivery time. If you don’t see it in your inbox, be sure to check your spam folder just in case! 😊
If you didn’t receive an email or need further assistance, feel free to contact our customer support team, and we’ll make sure everything is set!
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Can I change my shipping address after my order is placed?
We totally get it—life happens! If you need to change your shipping address, please reach out to us as soon as possible. We’ll do our best to make the change before your order ships. Once the order is on its way, we won’t be able to update the address, but don’t worry—we’ll help you with any next steps if needed!
Feel free to contact our customer support team and we’ll take care of it!
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Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
International shipping is coming soon! 🌍✨ We're working on expanding our reach so you can enjoy Marination Skin no matter where you are. Stay tuned for updates, and we’ll let you know as soon as we’re ready to ship worldwide!
In the meantime, feel free to contact our customer support team if you have any questions.
When will my order be shipped?
Orders are typically processed and shipped within **3-5 business days** (excluding weekends and holidays). Once your order is shipped, you’ll receive a confirmation email with tracking details so you can keep an eye on your glow’s journey! ✨
If you have any questions or concerns, our customer support team is here to help!
What is your return policy?
Due to the nature of our products, we currently do not accept returns. However, we want you to love your Marination Skin experience! If there’s an issue with your order or if you receive a damaged item, please reach out to our customer support team within **7 days** of receiving your order, and we’ll be happy to assist you.
Your satisfaction is important to us! 💖
How long will it take until I receive my order?
Once your order is processed and shipped, delivery times typically range from **5-7 business days** for domestic orders within the U.S.
You’ll receive a tracking number as soon as your order ships, so you can follow its journey right to your doorstep!
If you have any questions or need an update, feel free to reach out to our customer support team!